Policies

Confidentiality

The Practice is registered under The Data Protection Act 1998.All doctors, nurses and staff are bound by a strict duty of confidentiality.  Information may be shared with other healthcare professionals to provide you with the best informed care e.g. Midwife, District Nurse or Health Visitor. However no outside agency will be given any information from your records without your permission e.g. insurance companies or solicitors. No information will be given to partners or relatives without consent. You havethe right to see your own records upon written request, both hand-written or from the computer.  For Audit purposes it may be necessary to share anonymised data with NHS England (and their Area Teams (AT)) via the Health and Social Care Information Centre (HSCIC). Occasionally the HSCIC and AT requires access to patient notes to make sure we are fulfilling our contract with them in Chronic Disease Management and to support commissioning, public health planning and research. If you do not wish your notes accessed for this purpose please let us know.

Complaints

We aim to give a friendly and professional service to everyone who attends our practice. However, if, for any reason, our service should fall below our patients’ satisfaction please contact the practice for a copy of our complaints procedure leaflet as we take all complaints very seriously. If you would like to make a complaint regarding the surgery or the services we offer, please contact the Practice Manager, either by telephone or in writing, who will make every effort to respond to your concerns as soon as possible. All complaints will be treated as confidential.

The Parliamentary and Health Service Ombudsman website contains detailed information on raising a complaint about any aspect of the NHS in England. There is also a leaflet explaining the procedure of bringing a complaint to the ombudsman.

Freedom of information

The practice produces a complete guide to the information routinely made available to the public by our GPs. A copy of this guide is available from reception.

Patient charter

We aim to treat our patients courteously at all times and expect our patients to treat our staff in a similarly respectful way. It is your responsibility to keep your appointments, inform us of your past illnesses, medication, hospital admissions and any other relevant details. Our patient charter is available in full at reception.

For further information on any of our policies, please contact the practice manager.

Disability and discrimination

We will provide care, now and in the future, to all our patients without discrimination and irrespective of patient’s age, sex, race, beliefs or special needs.  We expect that patients will show no discrimination towards other surgery users, members of the practice team or our colleagues in the NHS.

All organisations that provide NHS or publicly funded adult social care must fully implement and conform to the Accessible Information standard per Section 250 of the Health and Social Care Act 2012.

The Standard has been established to ensure that people who have a disability, impairment or sensory loss are issued information that they can access and understand and that they can also receive any communication support they need.

It is of particular relevance to individuals who are blind, d/Deaf, deafblind and / or who have a learning disability, although it will support anyone with information or communication needs relating to a disability, impairment or sensory loss which affects their ability to communicate.

If you wish to update your communication needs and methods please contact the practice team.

Allesley Park Medical Centre - 2 Whitaker Road, Coventry, CV5 9JE
University of Warwick (branch site) - University of Warwick Health Centre, University of Warwick, Health Centre Road, Coventry, CV4 7AL www.uwhc.org.uk
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