Get help in an emergency

A doctor is contactable during the normal working weekday using the surgery telephone number:  024 7667 4123.

Non- Urgent - NHS 111
NHS 111 is a new service that's being introduced to make it easier for you to access local NHS healthcare services. You can call 111 when you need medical help fast but it’s not a 999 emergency. NHS 111 is a fast and easy way to get the right help, whatever the time. NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones

Walk-In Centre Coventry
The walk in centre team consists of experienced prescribing nurse practitioners and general practitioners, who have a range of essential skill to ensure they can respond to the needs of patients presenting with Urgent Care needs. They operate a walk in and wait service for minor illness and minor injury, including infections and rashes, minor lacerations, stomach aches, vomiting and diarrhoea, hay fever, insect and animal bites, removal of stitches (sutures), dressing care, minor cuts and bruises, minor burns and strains

They are open 365 days of the year from 8am until 10pm, seeing and treating patients of all ages.

Urgent - 999
If your query is related directly to a life-threatening or emergency situation, you should telephone 999 immediately and ask for an ambulance.

 

When to use 111
You should use the NHS 111 service if you urgently need medical help or advice but it's not a life-threatening situation.

Call 111 if:

  • you need medical help fast but it's not a 999 emergency
  • you think you need to go to A&E or need another NHS urgent care service
  • you don't know who to call or you don't have a GP to call
  • you need health information or reassurance about what to do next

For less urgent health needs, contact your GP or local pharmacist in the usual way.

If a health professional has given you a specific phone number to call when you are concerned about your condition, continue to use that number.

For immediate, life-threatening emergencies, continue to call 999.

How does it work?
The NHS 111 service is staffed by a team of fully trained advisers, supported by experienced nurses and paramedics. They will ask you questions to assess your symptoms, then give you the healthcare advice you need or direct you  to the local service that can help you best. That could be A&E, an out-of-hours doctor, an urgent care centre or a walk-in centre, a community nurse, an emergency dentist or a late-opening chemist.

Where possible, the NHS 111 team will book you an appointment or transfer you directly to the people you need to speak to.

If NHS 111 advisers think you need an ambulance, they will immediately arrange for one to be sent to you.

Calls to 111 are recorded. All calls and the records created are maintained securely, and will only be shared with others directly involved with your care.

© Allesley Park Medical Centre 2017
Allesley Park Medical Centre - 2 Whitaker Road, Coventry, CV5 9JE
University of Warwick (branch site) - University of Warwick Health Centre, University of Warwick, Health Centre Road, Coventry, CV4 7AL www.uwhc.org.uk
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