FFT - Patient Comments & Feedback

Summary of Allesley Park Medical Centre Patient Feedabck and Comments.


YOU SAID, WE SAID (2015 - 2016) 

YOU SAID

You said that you needed more appointment availability to avoid waiting to see a clinician (21,24)

REPLY

Update - The practice is pleased to advise that our new prescribing Advanced Nurse Practitioner, Cindy Keegan, has now joined the practice with effect from 9th May 2016. This will enable us to provide additional pre bookable and 'On the day' appointments to meet your needs.

REPLY

We have responded to your comments and In addition to the extra Doctor recruited in October 2015 and our Registrar (See below) we are now in course of recruiting an additional prescribing advanced Nurse Practitioner. We anticipate that she will commence her duties by June 2016 and allow us to provide more pre bookable and 'on the day' appointment availability for our patients.

In addition more appointments are now available to pre book on line via our 'Patient Access' service. We are also providing late night pre bookable appointments until 8pm on Mondays to Thursdays as well as early morning pre bookable appointments from 7am on a Monday morning to support our working patients.

YOU SAID
Radio or music in reception to help provide confidentiality in reception area (11)
REPLY
We are looking into obtaining a Performing Rights license in order to be able to play radio stations in a public area. The radio station can then be broadcast through the large TV in the reception area. 


YOU SAID
More appointments and Urgent Appointments (34)
Reduce the waiting times to see the doctor (25)
REPLY
We have recruited an additional Doctor who will commence in October 2015. We have also taken on another registrar for 12 months starting in August. These additions will provide extra appointment availability for the practice.

YOU SAID
Provide Tea/Coffee in the waiting room (9)
REPLY
Whilst this is not an available option we do provide water upon request. Please ask at reception.

YOU SAID
Provide magazines in the waiting room (8)
REPLY
GP surgeries are no longer allowed to display books or magazines in reception or the waiting area as they have been known to spread infection. It was recommended they be removed to reduce the risk.

YOU SAID
More parking spaces are needed (4)
REPLY
Free parking is available. Parking has been improved with our new building. However this is a community car park and no more spaces are available

YOU SAID
Improve privacy at reception (3)
REPLY
The offer of privacy is displayed on reception. Please ask a receptionist if you require a private room for your discussion.

 

 

© Allesley Park Medical Centre 2018
Allesley Park Medical Centre - 2 Whitaker Road, Coventry, CV5 9JE
University of Warwick (branch site) - University of Warwick Health Centre, University of Warwick, Health Centre Road, Coventry, CV4 7AL www.uwhc.org.uk
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